Lifetime Care with Lovato

At Lovato, we believe a fine jewelry piece deserves the same care it received when it was made. We recommend having your piece serviced regularly, so it stays secure and at its best for a lifetime of wear. As part of this, we offer a complimentary check-up and clean — we'll inspect the setting, assess the overall condition of your piece, and let you know if any maintenance is needed.

We suggest a yearly check-up, with a more thorough re-polish every few years, spaced out so the metal isn't worn down unnecessarily. If we find that maintenance work is required, we'll always confirm costs and timelines with you before any work begins.

If you're based outside Singapore, please write to us at lovato.enquiries@gmail.com so we can discuss the best options for you.

Warranty Terms and Exclusions

Our warranty and care services are available to the original purchaser of a Lovato piece, or their partner. If the piece was purchased as a gift for someone else, please get in touch with us and we'll advise on how best to proceed.

Any repair, resizing, or other work carried out on your piece by a third party — without our prior knowledge and agreement — will void the manufacturer's warranty.

We're also unable to cover damage or loss resulting from a piece not being properly cared for or maintained. This includes, for example:

• Everyday scratches, nicks and dents — these are a natural part of wearing precious metal, not a manufacturing defect.
• Damage from exposure to excessive force, harsh conditions, improper wear, or improper storage — including the loss of a stone as a result.
• Continuing to wear a ring with a bent or damaged claw or mount, which raises the risk of a stone coming loose. Prongs naturally wear over time; if yours need reinforcing, it's the wearer's responsibility to let us know so we can build them up.
• A stone chipping, breaking, or falling out due to everyday wear or impact.
• A warped mount or setting caused by a significant impact.
• Tarnishing or discolouration caused by chemical exposure — from cleaning products, beauty products, chlorinated pools, hot tubs, and similar sources.

Our warranty does not extend to the replacement of a centre stone. We're unable to provide warranty cover for damage from normal wear, or for pieces or stones that are lost or stolen.

Repairs and Resizing

If your piece needs to be assessed for repair or resizing, please get in touch — our team will guide you through a process tailored to your piece. Return shipping costs are the customer's responsibility.

If you're sending your piece to us from abroad, please hold on to your original import documentation, so your return shipment can be processed without incurring further duties or taxes. When sending your piece, please include your details, original order number, and return address — and if it's for a resize, your new size, accurately measured.

We recommend shipping with a fully insured courier, with signature required on delivery, and ensuring your piece is securely and adequately packed. We're not able to take responsibility for damage occurring in transit as a result of inadequate packaging.

Once we receive your piece, we'll be in touch with an indication of expected cost and turnaround time.

For any questions about repairs or resizing, please reach us at lovato.enquiries@gmail.com.